For immediate assistance and more information on our services and features, browse through the information below. You can find answers to most questions in just a few minutes. If you are unable to find your answer using our website's help pages, contact us via the contact form at the bottom of this page. We will be happy to assist you.

Placing an Order
Here are the steps you need to follow to place an order:


Questions About Orders You have Already Placed

General Questions


Placing an order: 
Find the items you want
First you will need to browse or search for the items you would like to order.
If you do not find what you are looking for in the Diplomat-Store, simply contact us.

Add the items to your shopping cart: 
When you find an item that interests you, update your desired quantity, and click the cart sign (on the right side of the products table, next to each item) to add to the shopping cart or click on the item to see its product detail page. 
Click the “Update Changes” button if you changed quantities in your shopping cart or if you removed items from it.
You can access the contents of your shopping cart at any time by clicking the shopping cart icon at the right side of every page of our Web site.

What does the auto delivery option mean?
By choosing the auto delivery option, Diplomat-Store will automatically send your order according to the periodicity that you choose. Choosing this option will allow you to receive your orders regularly. In order to change items or periodicity of an auto delivery order please contact us through the website’s contact form.

Proceed to checkout
Take a moment to review all items you have placed in your shopping cart. When you are ready to place an order for all items in the shopping cart, click the "Checkout" button. You will be taken to the first page of the order form.

Sign in
Enter your e-mail address, and your password, and click the "Sign in" button. 
For new users, click on "Create an account" on the top of the screen.

Enter a shipping address
Tell us where you would like to ship your order. Please go through all the shipping data fields to ensure your shipping details are accurate.

How can I pay for my order?
You may pay for your order with the following payment options:
1) Credit cards: Visa, Master Card or American Express
2) Bank/wire transfer. 
3) Check by mail
4) Check or cash – on delivery

Order confirmation
Check the accuracy of the information you provided and make any necessary adjustments. When you are ready, click the “Checkout” button to submit your order. 
Once you place your order, we will send you a confirmation e-mail message with your order number. Please save your order number for future reference.

Questions About Orders You have Already Placed 
When will my order arrive?
Up to 5 business days (upon the approval of the MB380 form) – delivered to your shipping address.

How will the charge from Diplomat-Store appear in my credit card statement?
The charge for your order will appear on your credit card statement as "Diplomat-Store".
All charges are converted to and appear in U.S. dollars.

Is there any possibility that items may be damaged during the shipping process?Diplomat-Store has taken all the necessary precautions in order to ensure that products will reach you in optimal condition. Each product is wrapped with a custom made hard cardboard box and is sealed in a specially designed plastic shrink cover.

General Questions:
Why should I choose to buy from Diplomat-Store? 
Diplomat-Store offers original, premium tax-free products at highly competitive prices. Our company sets extremely high standards of product quality with personal customer service.

Does your company hold any registered trademarks? 
No. Product names used in this website are for identification purposes only and may be trademarks of their respective companies. 

Does your company sell only genuine products?
Yes, all products offered at are of the original manufacturer, guaranteed to be genuine, and of the highest quality.

Can anyone purchase Tobacco and Alcohol products from this site? 
No. You must be at least 18 years old or older (or the minimum legal age allowed by law, to purchase tobacco and/or alcohol products in your country). In any case, make sure you are familiar with the laws and restrictions of tobacco and alcohol purchasing in your country / state of residence.

What is SSL? 
SSL (Secure Socket Layer) is a protocol used to secure data on TCP/IP networks such as the Internet. It provides encryption, authentication, and integrity for communication between a web server and client (consumer) browser. SSL provides a safer method of credit card usage in the online environment.