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Terms Of Use
 
By placing an order with www.diplomat-store.com you are agreeing to be bound by and to comply with the terms and conditions listed below. Only Diplomats, Embassies, Consulates, and the UN are entitled to purchase tax-free products at the Diplomat-Store. Non-diplomat purchases are subject to tax.

We do not ship cigarettes and tobacco to customers from the U.S

1) Product Guarantees & Specifications

The Diplomat-Store guarantees that all products sold on this website are genuine brand name goods.

Guarantees
All goods are fully guaranteed by the Diplomat-store for 12 months from the day of purchase and are covered for all defects and faults. Please ensure that you keep a copy of your invoice as this acts as your guarantee certificate. This guarantee is in addition to the guarantee offered by the manufacturers. For further information on manufacturers guarantees please refer to the product descriptions on this site.

Product Specifications
The Diplomat-store is not responsible for minor changes in product specifications or production made by the manufacturers. The products on sale at the Diplomat-Store are manufactured for overseas sales such as duty free shops, international airports, ships and the diplomatic core and may differ from the same trademarks and brand names sold in your country.
Please be aware that the prices on this site exclude tax or duties and prices are subject to change without notice. Product names and images are for identification purposes only and rights are reserved for omissions and misprints.

2) Payment Methods

Credit Card
The Diplomat-Store accepts the following credit cards:
AMERICAN EXPRESS, MASTERCARD, VISA.

When ordering at the Diplomat-Store please enter your credit card details online or alternatively complete the Credit Card Order Form and fax it to +972-3-9527473.

Details required:
Order Number
Cardholder’s Name
Card Type
Card Number
Expiry Date
CVV/Security Number (last three/four digits on the back of the card with the exception of AMEX where they are printed on the front)

Once customs has approved your tax exemption request your credit card will be debited. This payment will show on your credit card statement as “Diplomat-store” and will be charged in US dollars.

Bank Transfer
If you wish to make a bank transfer, please transfer payment to one of the following accounts and include your order reference number.

Classica International Express 2007 LTD
Bank Hapoalim (Bank Code: 12)
Branch 567
Account Number: 321762

Cheques
Cheques should be made payable to “Classica International Express 2007 LTD Express 2007 LTD.” in one of the following currencies:
Euro
UK Pound Sterling
US Dollar

Please write your order number on the back of the cheque, cross it for maximum security and send it with a copy of your invoice to the following address:
Classica International Express 2007 LTD
Harav Shalom Jerufi 5
Rishon Lezion
75705
Israel

Please keep a record of your order reference. Once your check has been approved by the bank the order will be processed and a confirmation email sent.

3) Shipment & Import Procedures Shipment
The average delivery time is between 10- 28 business days to countries worldwide.
On rare occasions, e.g. holiday seasons rush, some orders may experience a slight delay.

Although all our products are securely packed to ensure that they reach their destination in optimal condition, all goods are shipped at the customer’s expense and risk.
Deliveries are subject to relevant official regulations and we cannot be held responsible for delays or non-delivery as a result of strikes, wars or other conditions beyond our control.
Shipment is charged at cost and varies according to your destination and chosen shipment method. Shipment costs are charged at the rate prevailing on the date the order was placed and large items will be charged based on volume instead of weight. For further information please contact us as support@diplomat-store.com
It is highly recommended that you place a group order as this will lower the shipping costs. Individual invoices can still be issued to each member of the group.

Security
All personal information is transmitted by using 128 bit Secure Socket Layer (SSL) protocol.
Our clients´ information is encrypted and stored in a protected server.
Diplomat-Store will only use your credit card details in order to process your order.
Your credit card details are not stored for future purchases.
We never give out any information about our customers and their orders.
In order to achieve high standards, which correspond with our security policy,
all client information is transmitted using the most secure encryption protocol available
(128 bit SSL) in the market. In order to protect clients, a credit card ID number is requested.
The card ID is a 3 or 4 digit security code that is printed on the back of your credit
card (AMEX - front right hand side of the credit card).
The card ID protects you from online fraud by verifying that you are in
possession of the card you are attempting to use.
Import Procedures
Import procedures vary between countries, the usual procedure is to present customs with a copy of your proforma and the goods will be released. If goods are not released from the clearing agent within 4-5 days an extra storage charge is usually added locally.

4) After Sales Support
Order Cancellation
Orders can be cancelled within 48 hours of placing the order as long as the merchandise has not already been shipped.

Deliveries
Deliveries to the residence and embassy are free of charge. In order to provide you with best service and yet adhere to the customs? regulations, it is very important: - To check the availability of the goods and reserve them, by fax, by phone, by e-mail, or visiting our showroom. - Fill the attached order form or send your own list. - Our staff will check the availability of the good or offer alternatives and reserve the quantities. - A T.X. list will be sent to you, ready to be attached in 3 copies to the tax exemption form MB 380, duty signed and stamped, according to the customs regulations. - The MB 380 form has to be sent to the customs for approval. - You can also give it to us and we?ll take care to bring it to the customs. - We retrieve the customs approved orders daily. Your order can be ready in a short while after receiving the approved form and collected the same day from our warehouse. - We can deliver your orders to your embassy or residence. - Payment can be made: by cash by check (up to 30 days credit) by credit card by transfer to our account in Bank Hapoalim, branch 567, Tel Aviv, account number: 321762 We grant you: 2% discount for prompt payment. 10% discount for the national day to all members of the mission. Always inquire about special offers and discounts. For inquiries, contact our sales personnel at phone number: 972-3-9527473 Sales: Tel: : 972-3-9527473 Rino (ext 16):english, French,Italian Lory (ext 12)
Returns Policy
Goods may be returned or exchanged within 14 days of delivery as long as they are still in their original packaging. On receipt of the unused goods a credit note will be issues for the amount paid. Prior to returning the goods, please email us your order number and reason for returning them to support@diplomat-store.com and a member of the diplomat-store support team will contact you.

Repairs Under Guarantee
If a product requires repair during the 12 months guarantee (from invoice date), please e-mail us your order number and a description of the problem at support@diplomat-store.com and a member of the support team will contact you. Please do not send us goods to be repaired before speaking with one of the support team. Goods returned without the prior consent of the Diplomat-Store as they will not be accepted or repaired.

Questions & Claims
If you have any questions please do not hesitate to contact a member of the support team at support@diplomat-store.com or alternatively call us on (+972) 3-951-1194.

5) Health Warning
Cigarettes sold by the Diplomat-Store are produced worldwide and may not contain the required warning label for your county.

6) Important Customer Information
When purchasing tobacco and/or alcohol at the Diplomat-Store you are confirming that you are of legal age under the laws of your country to purchase these goods. We reserve the right to cancel any sales transaction where we believe the purchaser is purchasing products on behalf of a minor.

The Diplomat-Store does not sell tobacco and/or alcohol products to minors, bans youth targeting and supports youth smoking and alcohol prevention.
The Diplomat-Store is not related in any way to Philip Morris Products Inc, JT International, British American Tobacco, or any other tobacco and/or alcohol brand manufacturers.
 
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