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Changes or Cancellations
14 day Return Option
You may return your purchases or have them exchanged within 14 days of delivery in their original packing. If goods are exchanged, you will be charged for shipping and handling costs. On receipt of unused goods in their original packing a credit note will be issued for the value of the goods. Before returning the goods, please contact us and include stating your order number.
Warrantly Repairs
If a product has to be repaired within the period of warranty (one year from invoice date), please inform us in writing and include your invoice number together with a description of the problem. You can contact us by e-mail or by our online form. Please do not return goods until you have received our written acceptance. Goods returned without our consent, cannot be accepted and are not covered by our insurance policy
Insurance Claims
Claims should be sent to us upon receipt of order at support@diplomat-store.com. To make our handling fast and efficient, add to your written claim your invoice, delivery note, non delivery short landing certificate and any other relevant documents
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